Privacy Policy

privacy_tip Introduction

Wafo Live WhatsApp Marketing Solution ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service.

By using our Service, you consent to the data practices described in this policy.

folder Information We Collect

Personal Information

We collect information that you provide directly to us, including:

• Name and contact information (email, phone number)
• Company name and business information
• Billing and payment information
• Account credentials (username and password)
• Communication preferences

Usage Information

We automatically collect certain information about your device and how you interact with our Service:

• Log data (IP address, browser type, operating system)
• Device information (device type, unique device identifiers)
• Usage data (pages visited, features used, time spent)
• Campaign performance metrics and analytics

Message Data

To provide our Service, we process:

• Message content sent through our platform
• Recipient contact information
• Message delivery and engagement metrics
• Campaign performance data

settings How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our Service
• Process your transactions and manage your account
• Send you technical notices and support messages
• Respond to your comments and questions
• Analyze usage patterns and optimize user experience
• Detect, prevent, and address technical issues and fraud
• Comply with legal obligations
• Send marketing communications (with your consent)

share Information Sharing

We do not sell your personal information. We may share your information with:

Service Providers

Third-party vendors who perform services on our behalf, such as:

• Payment processing
• Cloud hosting and storage
• Analytics and monitoring
• Customer support services

Legal Requirements

We may disclose your information if required by law or in response to valid legal requests from authorities.

Business Transfers

In connection with any merger, sale of company assets, or acquisition, your information may be transferred to the acquiring entity.

security Data Security

We implement appropriate technical and organizational measures to protect your information:

• End-to-end encryption for sensitive data
• Secure SSL/TLS connections
• Regular security audits and updates
• Access controls and authentication
• Regular backups and disaster recovery plans

However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

storage Data Retention

We retain your information for as long as necessary to:

• Provide our Service to you
• Comply with legal obligations
• Resolve disputes and enforce agreements
• Maintain business records

When we no longer need your information, we will securely delete or anonymize it.

account_circle Your Rights

Depending on your location, you may have the following rights:

• Access: Request a copy of your personal information
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your information
• Portability: Request transfer of your data
• Opt-out: Unsubscribe from marketing communications
• Objection: Object to processing of your information

To exercise these rights, please contact us at support@wafo.live

cookie Cookies and Tracking

We use cookies and similar tracking technologies to:

• Remember your preferences and settings
• Analyze site traffic and usage patterns
• Improve user experience
• Deliver targeted advertising

You can control cookies through your browser settings. Disabling cookies may limit some functionality of our Service.

child_care Children's Privacy

Our Service is not intended for children under 18 years of age. We do not knowingly collect information from children. If you believe we have collected information from a child, please contact us immediately.

public International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

update Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.

We encourage you to review this Privacy Policy periodically for any changes.

contact_mail Contact Us

If you have questions about this Privacy Policy, please contact us:

• Email: support@wafo.live
• Phone: +971 56 660 7486
• Address: Boulevard Plaza Tower 1, Downtown, Dubai, UAE